71 Articles Found in Customer Service Category.

Online Shopping Search Engine Reveals 2009 Top Gift Categories [ 3]

	Onewayshopping.com is a comprehensive shopping search engine designed to connect the growing number of online shoppers to its growing list of sellers in a distinct
Author:   One Way
Submitted: 2009-12-09

Loyalty Shouldn't Be Your Customer's Problem [ 20]

As loyalty programs have expanded throughout businesses everywhere, a typical customer can be overwhelmed with tokens, loyalty cards, coupons, and key fobs. It shouldn't be that way; loyalty shouldn't be your customer's problem. Instead, companies should look for ways to make loyalty programs as convenient and transparent as possible to the customer.

Author:   Robert

Submitted: 2007-06-11

Promise a Rose Garden and Your Business Will Fail [ 31]

I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away.

Author:   Helmut

Submitted: 2007-05-30

Choosing To Outsource Work Overloads [ 24]

Outsourcing is a common practice with businesses today, whether they are home based or not. For the home business operator, outsourcing can be a great way to bring in extra income by taking on additional work.

Author:   Obinna

Submitted: 2007-05-28

Customer and Employee Loyalty: How Do You Rate? [ 28]

The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty.

Author:   Amy

Submitted: 2007-05-26

Creating Customer Service Excellence [ 33]

In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.

Author:   Amy

Submitted: 2007-05-24

10 Reasons to Implement a Customer Service Program [ 26]

Customers are the most important elements for the success of a business. Attaining and retaining the customers is one of the most important and essential tools for the success of any business.

Author:   Kris

Submitted: 2007-05-23

Enhancing VOC Data Collection To Jump Start Six Sigma Projects [ 38]

Most Six Sigma projects are geared towards improving business processes in such a way that it helps in satisfying customer needs and expectations. For achieving this, vast amounts of customer inputs are collected and analyzed, a process, which is technically referred to as Voice of the Customer (VOC).

Author:   Tony

Submitted: 2007-05-06

Enhance Customer Service with Call Center Outsourcing [ 34]

There are also plenty of skilled workers in developing countries with limited employment options.

Author:   Ray

Submitted: 2007-05-01

Refunds and Warranty Claims for Internet Businesses [ 30]

It is all very well, just fantastic in fact, to have a steadily growing sales portfolio, achieved through your website. How are you travelling in the way you deal with returns? Are you achieving the balance between a robust and sustainable system, and a nightmare for your customers that will see them abandoning you in droves?

Author:   Nick

Submitted: 2007-04-27

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